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Dr. Sondra Thiederman, author of Bridging Cultural Barriers for Corporate Success: How To Manage the Multicultural Work Force and Profiting in America's Multicultural Marketplace: How To Do Business Across Cultural Lines, shows managers how to turn diversity into advantage. Her lively, information-packed presentations show managers how to understand and adapt management, sales, and customer service approaches to reflect cultural differences in body language, communication style, and etiquette.
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