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Tom Connellan

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Dr. Connellan is one of North America' s leading authorities on the organizational changes necessary to create high performance customer retention and service quality. The author of six books and numerous articles, he is regularly quoted in publications such as US News and World Report, The New York Times, and Boardroom Reports.

A Senior Principal with Performance Research Associates, he is a speaker, trainer, and consultant. A guest lecturer at The University of Michigan, Dr. Connellan has served in that role in the University's School of Public Health, its Department of Psychology and its School of Business.

He is a frequent management meeting, sales seminar, convention and association speaker for such diverse groups as The American Institute of CPA's, the Japanese Management Association, the National Association of Wholesaler/Distributors, the Young President's Organization, the American Medical Association and a number of other trade and professional associations. His corporate clients include such leaders as GE, NovaCare, Rubbermaid, Sony, Peoplesoft, IBM, Motorola, and Mariott.

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