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Shep Hyken is an accomplished author, speaker, and corporate magician. His popular book on customer service, Moments of Magic , has been hailed by industry experts as one of the best, most clearly-written guides to improving customer contacts. Entertaining and informative, Hyken combines humor, magic, stories, and well-researched information, to illustrate his points. The result is a memorable presentation that has lasting impact. A versatile speaker, Hyken presents entertaining keynotes on customer service and motivation, as well as longer seminars for front-line service personnel. He is as popular in opening a program as closing one, and has entertaining programs for evening and after-dinner performances.
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