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Robert Spector is the co-author of The Nordstrom Way: The Inside Story of America's #1 Customer Service Company. An up-close look at how Nordstrom set the standard of customer service in the retail industry, the book spent 17 weeks on Business Week's best seller list and was named one of the "Top 20" business titles by the influential Schwartz Business Books. Spector, who has covered Nordstrom and other retailers for Women's Wear Daily since 1982, is an international speaker on Nordstrom's culture of customer service. His presentations break down the elements of the Nordstrom philosophy and explain how they can be adopted by virtually every kind of organization. Spector has been widely quoted in the press and has appeared frequently on radio and television, including CNN and CNBC.
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