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Richard Whitely is founder of the Forum Corporation, an international training and consulting firm specializing in helping organizations become customer driven. He is the author of The Customer Driven Company, named one of the top four business books by Fortune magazine and the best-selling book, Customer Centered Growth. In addition, Whitely recently completed a new video (Solving the Leadership Puzzle) on leadership in conjunction with the Kansas City Chiefs professional football team. He has been a columnist for Sales & Marketing magazine and has been widely quioted in such business publications as Forbes, Fortune, and The Wall Street Journal.
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