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Richard Tate

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Rick Tate is an internationally recognized expert on service quality, leadership development and organizational excellence. Rick is co-founder of Innovative Thinking, Inc., an international consulting firm; a founding faculty member of the Center for Innovative Leadership; and a faculty member for the Institute of Management Studies.

For over fifteen years, Rick has been consulting, speaking, training, writing, and developing state of the art concepts that challenge people's mind-sets and present new ways of thinking. His expertise is backed by over twelve years of successful line management experience.

Rick has authored many books, articles, and training programs, including the best-sellers Leadership and the Customer Revolution, World Class Customer Service, The Service Monkey, Legendary Service, and Frontline Service. His acclaimed training programs have been translated into over eleven languages and distributed all over the world.

Rick is a captivating and motivating speaker whose use of stories, examples, anecdotes, and metaphors provide a unique learning experience for audiences. He speaks to literally thousands of people a year from groups of ten senior executives to thousands of front line employees.

His client list is extensive and reads like a "who's who" of business. It includes such notable organizations as Walt Disney World, Coca-Cola, Johnson & Johnson, Xerox, Motorola, Brinker International, Publix Supermarkets, IBM, Manpower, American Honda, Bank-One, Pacific Bell, Northern Telecom, National Park Service, and JC Penney.

Rick holds graduate degrees from the University of San Francisco and California American University and has served as a faculty member at many institutions of higher education.

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