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Pat Townsend is one of America's foremost experts on leadership and quality. A prolific writer, his popular books include the best-selling Commit to Quality, Quality in Action, and the soon-to-be-published Five-Star Leadership: The Art & Strategy of Creating Leadership at Every Level and The Leader's Thank You Book, a book about the power of recognition and celebration. Combining his offbeat humor, enthusiasm, and common sense, he delivers a message that educates, motivates, and entertains. Townsend shows how to achieve long-term profitability by encouraging personal and corporate leadership. Drawing from both military and civilian leadership theory, he explains how to match authority and responsibility, inspire trust, and provide the training and measurement necessary to spread leadership throughout an organization.
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