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Michael Fortino is a renowned speaker, author and media personality. His areas of expertise include time management and customer service. Michael has spoken in 17 countries, in over 340 cities, to audiences as large as 14,000. Featured on The Tonight Show, Good Morning America, The Today Show, and ABC World News, he has been quoted in Time, Newsweek, and The Wall Street Journal.
Michael's trademark presentation on customer service is entitled, "Destination: Excellence." Attendees of the presentation will learn how to determine client and community perception of their organization's services and products; how to project a positive attitude and present themselves in a more professional light; how to handle stressful clients, complaints, and crises; and how to recognize client needs beyond the sale, and so much more.
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