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Kristin Anderson is an acclaimed expert on customer service. Her popular books on customer care, Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers and Great Customer Service on the Telephone, have been acclaimed by leading service organizations across the nation. In addition, many Fortune 1000 companies use her popular training videos, "Socks Off Service," a collaborative series featuring Kristin Anderson, Lily Tomlin, and Ron Zemke. Another video training series focusing on telephone skills is in production. An expert in survey research and focus groups, Anderson is a frequent contributor to such publications as TRAINING, The Service Edge, and Boardroom Reports.
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