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Jim Sterne has been in high-tech sales for fifteen years. In mid-1994, he produced the first-ever series of "Marketing on the Internet" seminars. This innovative curriculum explained the basic technology, reviewed the current efforts, and explored the unlimited potential of on-line, interactive marketing methods. He provides Internet marketing strategy consulting to Fortune 500 companies and and entrepreneurs and is a frequent speaker at international conferences. He is a contributing editor to Webmaster Magazine and has published articles in CIO Magazine, Network World, and WebWeek Magazin. Sterne is the author of the widely acclaimed World Wide Web Marketing and has just released a new book, Customer Service on the Internet.
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