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Don Wainwright is a leading national expert in the field of quality leadership. His company, Wainwright Industries, has pioneered approaches to ensure the highest levels of quality, processing 95 percent of all purchase orders within 24 hours, cutting lead times from 8.75 days to 15 minutes and reducing defect rates tenfold. For customers, the benefits have translated into an on-time delivery rate of almost 100 percent and a 35 percent reduction in cost. Don Wainwright's lectures are aimed at helping organizations transform themselves and their corporate cultures to achieve and sustain the highest levels of quality and consumer satisfaction. He has adressed leading companies and organizations around the world, including Arthur Anderson, BMW, Federal Express, Harvard, Motorola, Renault, and Toyota.
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